PRIVACY POLICY

Your information
Element Jewellery Ltd collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain guarantee records and, if you agree, to send you marketing information. Element Jewellery Ltd will not share your information for marketing purposes with companies outside Element Jewellery Ltd. For more information explaining how we use your information please see our privacy policy.

Privacy policy:
This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:
1. What information do we collect about you?
2. How will we use the information about you?
3. Marketing
4. Access to your information and correction
5. Cookies
6. Other websites
7. Changes to our privacy policy
8. How to contact us

1. What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

2. How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.
Element Jewellery Ltd will not share your information for marketing purposes with any other companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

3. Marketing
We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email [email protected]

4. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

5. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

6. Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

7. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 14th May 2018.

8. How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you by:

email – [email protected]
in writing – Element Jewellery Ltd, 25 Market Street, Hebden Bridge, HX7 6EU
by phone – 01442 842323

 

PAYMENT SECURITY

To safeguard you against credit card fraud, for all orders of jewellery from the Element Jewellery website that are over £500, we will carry out a couple of further fraud-prevention security checks.

In order to verify your identity and your delivery address, we will request the following forms of identification:
Photo ID – either your Passport or Driving Licence
Proof of your residential address – Driving Licence/Utility Bill

Scanned documents are acceptable, although you may also post them to us at:

Element Jewellery
25 Market Street
Hebden Bridge
HX7 6EU

We hope that you find these additional steps in fraud prevention straightforward enough.

As soon as we have the above documents, we will be delighted to send your jewellery.

 

LMG GEMCARD

Element Jewellery are authorised to accept LMG Gemcheck Card payments issued by the Loss Management Group which can be used for purchases at Element Jewellery.

As an LMG Authorised Jeweller we are able to accept the LMG Gemcheck Card issued by the Loss Management Group. This is an electronic card pre-loaded to the assessed retail value of your insurance claim. If you would like to purchase an item using your Gemcard, please let us know when you visit our boutique in Hebden Bridge.

The LMG process is very simple, after you select the jewellery you would like to purchase, we will deduct the appropriate value from your card. You can purchase goods of a higher value by paying the difference via credit or debit card.

Unfortunately LMG cards cannot be used on sale items or conjunction with any other discounts or offers.

For further information visit http://www.lossmanagement.co.uk/faq.php

For any further information or advice please contact Element by email [email protected], or call us.

ITEMS IN STOCK
Can i assume all jewellery displayed is held in stock?

You will be advised if an item of jewellery is made-to-order, and its associated lead-time should you wish to order it. You have the option to Order Now, rather than Buy Now. This typically applies to contemporary designer jewellery, wedding rings, engagement rings and eternity rings.
For contemporary jewellery that you have the option to Buy Now, rather than to Order Now, you can assume that we do have it in stock. There will be occasion where if an item of contemporary jewellery proves more popular than expected, we run out of stock when you place your order, as our website only updates once a day at 3am. Equally, we may sell an item held in our Website stock to a customer in our Hebden Bridge contemporary jewellery boutique, which means the website will still display the item as being in stock until it updates the following morning.
We sincerely apologise if an item that you want to purchase is out of stock and we will advise you immediately if we can re-order the item, advising you of delivery times via email or phone.

AMENDING AN ORDER
Can I change or cancel an order, and will I be charged postage twice?

Once your order has been placed you are unable to add further items yourself. However, if you contact us, we may be able to add an item to your order for you so you only need to pay delivery once, as long as the order has not already been dispatched. We typically take all parcels to the Post Office at around 4.30pm, so we have a cut off for orders being placed at 3.30pm if there are to be prepared and despatched that same day. To cancel an order, simply contact us.

PACKAGING
how will my jewellery arrive?

We’ll make sure your contemporary designer jewellery arrives looking wonderful! You’ll receive your Element jewellery lavishly wrapped in a signature silk-covered box or felt pouch, crisp white tissue, in a very posh boutique Element Jewellery bag.

You’ll have the option to include a gift card and a personal hand written message. You can also have your gift delivered to the recipient by choosing to provide an alternative delivery address.

Once in a bag, we pop your jewellery in a manila postal carton – its looks pretty discreet.

For all wedding rings, engagement rings or eternity rings, you will receive a really cool grey ring box made from MDF. We’ll enclose all paperwork and a valuation in a matt grey envelope.

If you would prefer minimal fuss-free packaging in a white jiffy bag, please let us know. Also, if you would like gift packaging, please let us know through the check-out.

GIFT VOUCHERS
how do i buy or use element jewellery gift vouchers?

Simply go to Gift Vouchers and select the amount you’d like to purchase. Or you can buy them from our Hebden Bridge jewellery boutique. Vouchers are sold in denominations of the following amounts: £10, £25, £50, £100. Only one gift voucher code can be used per transaction. But don’t worry – they don’t have to spend it all at once because they can keep the change and spend it later!
We can either send the vouchers to you, or forward them to the gift recipient. They’ll arrive in a beautiful matt grey envelope, hand finished with a pearlescent tissue lining.
The Gift Voucher codes are simply entered in the Payment section through the Checkout process.

GUARANTEE POLICY
WHAT IS your product guarantee policy for wedding, engagement or eternity rings?

Every Wedding Ring, Engagement Ring, Eternity Ring or item of Bespoke Jewellery is guaranteed for 12 months, from the date of the original purchase.
This means that Element guarantee to replace or repair your jewellery should there be a defect due to original workmanship within 12 months. We hope you understand that if you have accidentally or otherwise mishandled your jewellery, this guarantee does not apply.

Examples of defects due to original workmanship include:
Faulty catch, poor soldering, poorly set gemstones or diamonds, badly finished metal with sharp edges.

Examples of defects due to mishandling would include:
Snapped chain, damaged metal or gemstones due to contact with corrosive substances, scratches on the surface of metal, resin, leather or gemstones due to knocks or scrapes, lost pendant due to poorly fastened chain or choker.

Please be aware that the guarantee is for 12 months, regardless of how many times you have worn your Element jewellery. This is subject to the discretion of Element staff, and we would of course look at every case individually.

PAYMENT METHODS
how can i pay for my contemporary designer jewellery?

We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. If you’d like to use a card other than the ones we accept, you can pay via PayPal. You may also use PayPal.

FAILED PAYMENTS
why has my payment failed?

This might have happened for a few different reasons. First, check you’re using a card we accept (including Visa Credit, Visa Debit and Mastercard). Have you entered the card details correctly? Is your billing address in the UK or Ireland? If you’ve checked everything above and it still isn’t working, we recommend you give your bank or card issuer a call to check there are enough funds in your account to make the payment.

VAT
HOW DO YOU HANDLE VAT?

We can provide a VAT invoice on request. If you are a non-UK or non-Republic of Ireland resident, we can VAT zero-rate your jewellery. Please contact us to arrange this over the phone or in-person.