Your information
Element Jewellery Ltd collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain guarantee records and, if you agree, to send you marketing information. Element Jewellery Ltd will not share your information for marketing purposes with companies outside Element Jewellery Ltd. For more information explaining how we use your information please see our privacy policy.

Privacy policy:
This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:
1. What information do we collect about you?
2. How will we use the information about you?
3. Marketing
4. Access to your information and correction
5. Cookies
6. Other websites
7. Changes to our privacy policy
8. How to contact us

1. What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

2. How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.
Element Jewellery Ltd will not share your information for marketing purposes with any other companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

3. Marketing
We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email [email protected]

4. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

5. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

6. Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

7. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 14th May 2018.

8. How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you by:

email – [email protected]
in writing – Element Jewellery Ltd, 25 Market Street, Hebden Bridge, HX7 6EU
by phone – 01442 842323

Element Jewellery are authorised to accept LMG Gemcheck Card payments issued by the Loss Management Group which can be used for purchases at Element Jewellery.

As an LMG Authorised Jeweller we are able to accept the LMG Gemcheck Card issued by the Loss Management Group. This is an electronic card pre-loaded to the assessed retail value of your insurance claim. If you would like to purchase an item using your Gemcard, please let us know when you visit our boutique in Hebden Bridge.

The LMG process is very simple, after you select the jewellery you would like to purchase, we will deduct the appropriate value from your card. You can purchase goods of a higher value by paying the difference via credit or debit card.

Unfortunately LMG cards cannot be used on sale items or conjunction with any other discounts or offers.

For further information visit http://www.lossmanagement.co.uk/faq.php

For any further information or advice please contact Element by email [email protected], or call us.

Can i assume all jewellery displayed is held in stock?

You will be advised if an item of jewellery is made-to-order, and its associated lead-time should you wish to order it. You have the option to Order Now, rather than Buy Now. This typically applies to contemporary designer jewellery, wedding rings, engagement rings and eternity rings.
For contemporary jewellery that you have the option to Buy Now, rather than to Order Now, you can assume that we do have it in stock. There will be occasion where if an item of contemporary jewellery proves more popular than expected, we run out of stock when you place your order, as our website only updates once a day. Equally, we may sell an item held in our Website stock to a customer in our Hebden Bridge contemporary jewellery boutique, which means the website will still display the item as being in stock until it updates.
We sincerely apologise if an item that you want to purchase is out of stock and we will advise you immediately if we can re-order the item, advising you of delivery times via email or phone.

Can I change or cancel an order, and will I be charged postage twice?

Once your order has been placed you are unable to add further items yourself. However, if you contact us, we may be able to add an item to your order for you so you only need to pay delivery once, as long as the order has not already been dispatched. We typically take all parcels to the Post Office once a day, so we have a cut off for orders being placed at 3.00pm if there are to be prepared and despatched that same day. To cancel an order, simply contact us.

how do i buy or use element jewellery gift vouchers?

Simply search for Gift Vouchers and select the amount you’d like to purchase. Or you can buy them from our Hebden Bridge jewellery boutique. Vouchers are sold in denominations of the following amounts: £10, £25, £50, £100.
We can either send the vouchers to you, or forward them to the gift recipient.
The Gift Voucher codes are simply entered in the Payment section through the Checkout process.

WHAT IS your product guarantee policy for wedding, engagement or eternity rings?

Every Wedding Ring, Engagement Ring, Eternity Ring or item of Bespoke Jewellery is guaranteed for 12 months, from the date of the original purchase. This means that Element guarantee to replace or repair your jewellery should there be a defect due to original workmanship within 12 months. We hope you understand that if you have accidentally or otherwise mishandled your jewellery, this guarantee does not apply.

Examples of defects due to original workmanship include:
Faulty catch, poor soldering, poorly set gemstones or diamonds, badly finished metal with sharp edges.

Examples of defects due to mishandling would include:
Snapped chain, damaged metal or gemstones due to contact with corrosive substances, scratches on the surface of metal, resin, leather or gemstones due to knocks or scrapes, lost pendant due to poorly fastened chain or choker.

Please be aware that the guarantee is for 12 months, regardless of how many times you have worn your Element jewellery. This is subject to the discretion of Element staff, and we would of course look at every case individually.

To safeguard you against credit card fraud, for all orders of jewellery from the Element Jewellery website that are over £500, we reserve the right to carry out a couple of further fraud-prevention security checks.

In order to verify your identity and your delivery address, we will request the following forms of identification:
Photo ID – either your Passport or Driving Licence
Proof of your residential address – Driving Licence/Utility Bill
Proof of debit/credit card billing address that should match your residential address

Scanned documents are acceptable, although you may also post them to us at:

Element Jewellery
25 Market Street
Hebden Bridge
HX7 6EU

We hope that you find these additional steps in fraud prevention straightforward enough.

As soon as we have the above documents, we will be delighted to send your jewellery.

how can i pay for my contemporary designer jewellery?

We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard, and American Express.

We use a third party payment & checkout provider called Stripe, and you can pay for your items using this service.

All transactions through Stripe Checkout are subject to strict fraud prevention detection, and your payment could be blocked if it does not satisfy certain criteria. Element will be alerted a potentially fraudulent transaction, and we reserve the right to authorise the payment should we be satisfied after requesting further information from the purchaser and/or cardholder.

If you’d like to use a card other than the ones we accept, you can also pay via PayPal.

For all purchases above £1000, we reserve the right to request for payment to be made via direct bank transfer, and we will provide these details to you. If we receive your payment for an item worth over this amount, we will contact you and we may request for the payment to be made instead using direct bank transfer. We would refund the original amount your paid on your card.

why has my payment failed?

This might have happened for a few different reasons. First, check you’re using a card we accept (including Visa Credit, Visa Debit and Mastercard, American Express). Have you entered the card details correctly? Have you given the correct country for your billing card address? If you’ve checked everything above and it still isn’t working, we recommend you give your bank or card issuer a call to check there are enough funds in your account to make the payment.

Please note that we use Stripe third party checkout and payment processing provider, and all purchases are subject to very strict fraud prevention checks.

made to order items

If the item you would like is out of stock, or you need the item made to a specific size, diamond weight, finger size, precious metal, this item is classed as “MADE TO ORDER”.

For all items under the value of £500, we will request for the items to be paid for in full. For an item over £500, we may ask for payment in full, or for a non-refundable deposit amount of up to 50%. We reserve the right to ask for this payment as a direct bank transfer or direct international bank transfer, and we would provide this information to you. For any balance payments, we again reserve the right to ask for this payment as a direct bank transfer or direct international bank transfer, and we would provide this information to you.

Please be reminded of the following:

To safeguard you against credit card fraud, for all orders of jewellery from the Element Jewellery website that are over £500, we reserve the right to carry out a couple of further fraud-prevention security checks.

In order to verify your identity and your delivery address, we may request the following forms of identification:
Photo ID – either your Passport or Driving Licence
Proof of your residential address and – Driving Licence/Utility Bill
Proof of your credit/debit card billing address that should be the same as your residential address.

Scanned documents are acceptable, although you may also post them to us at:

Element Jewellery
25 Market Street
Hebden Bridge
HX7 6EU

We hope that you find these additional steps in fraud prevention straightforward enough.

HOW DO YOU HANDLE VAT?

We can provide a VAT invoice on request.

If you are a non-UK resident, we can help you to claim back the VAT amount if you purchase an item from our shop (25 Market Street, Hebden Bridge, West Yorkshire, HX7 6EU, UK). Please note VAT refunds are not available for mail-order or online purchases.

We can help our customers to complete form 407 which is a VAT refund form, which you (the customer) will need to give to a customs officer at your last point of departure from within the EU within 3 months from the date of your purchase.

The customs officer should approve and stamp the completed 407 form, and they will return it to us (Element Jewellery).

We will then issue you with your VAT refund. However, we cannot say how soon we will receive the VAT form from the customs office, but we will issue your refund with 7 working days from receiving the form.