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RETURNING ITEMS BY 1ST CLASS POST IS FREE
Our two greatest loves are our jewellery and our customers, and we won’t be happy until you are. So, if our products have failed you in any way, please return them and we will either exchange them or give you your money back.
We are unable to refund the cost of the original delivery, but with exchanged items, we will send these back to you without charging you any further postage. For items exchanged more than once, we will charge you postage.
How to return your purchases for refund or exchange:
Simply use the Standard 1st Class pre-paid sticky address label provided, attach this to your parcel and take along to your local Post Office. Remember to complete the Returns Form that you’ll receive with your order, and enclose with the item you wish to return. We can only accept returned goods that arrive in perfect condition, in the same packaging, with all security tags attached, within 14 days of receipt.
Regrettably we cannot be responsible for returns that do not reach us, so you may wish to return your items via Royal Mail “Recorded Signed For” which will cost you in the region of £1 depending on the size and weight of your item. Recorded Delivery does not allow you to claim for jewellery, but does allow you to claim for all other items up to £30, in the event of loss or damage. If you would like full insurance of your returned item, you may wish to use Royal Mail “Special Delivery” which could cost you in the region of £7 depending on the size and weight of your item. This allows you to claim for items including jewellery up to £500 in the event of loss or damage.
You can expect your refund or exchange to be administered within 3 days of receipt.
We are unable to extend our returns policy for individually commissioned pieces of jewellery, or rings or any item of jewellery made-to-order.
Can I speak to someone about a return?
Please, just give us a call on 01422 847700 or email email@example.com and we will answer any questions.
Policy for items purchased from Element Contemporary Jewellery in Hebden Bridge:
If you change your mind about your purchase, Element are happy to offer an exchange or credit note with 14 days. This does not affect your statutory rights.
Track your order
By creating an account, you will be able to track your order using the Royal Mail Track and Trace. If you have a special order item, we will be sure to keep you posted, and please feel free to contact us at any time.