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Delivery Info »
We provide some basic information about the dimensions of each piece of Element jewellery.
It sounds obvious, but it's a good idea to check that the dimensions we have given will be suitable for the shape and size of your neck, wrist, and fingers!
If you would prefer to try a piece of jewellery before you commit to keeping it, we are happy for you to purchase a piece, try it on at home, and return it to us within 14 days if you feel it's not right for you. See our returns info for more info.
Everybody's different and whatever size you are we'll be able to assist in finding the perfect piece of jewellery for you. See our comprehensive information about ring sizing.
Orders received before 3pm are despatched the same day. Weekend orders are despatched on Monday.
Royal Mail Special Delivery Guaranteed to arrive before 1pm the following day - £7.50
1st Class Royal Mail Recorded Delivery usually takes between 1 and 3 days - £3.50
Royal Mail International Signed For Between 4 - 8 days. US - £12; Europe - £10; Rest of World - £15.
Free Standard Delivery for orders over £100 and Privilege Card Holders
All services require a signature (please consider this if you’re going to be out when the Postman calls)
Request Full Works packaging for lavishly wrapped jewellery in a signature black box, crisp white tissue, silk ribbon and boutique Element bag.
To protect your jewellery and the environment, choose the Element Eco-Pouch made from 100% pure wool felt.
Our two greatest loves are our jewellery and our customers, and we won’t be happy until you are. So, if our products have failed you in any way, please return them and we will either exchange them or give you your money back.
Returning items by 1st Class Post is free! We are unable to refund the cost of the original delivery. With exchanged items, we will send these back to you without charging you any further postage.
Regrettably we cannot be responsible for returns that do not reach us, so you may wish to return your items via Royal Mail “Recorded Signed For” (cost to you about £1) or “Special Delivery” (cost about £5 and allows you to claim for items including jewellery up to £500 in the event of loss or damage)
Please contact us on 01422 847700 or email firstname.lastname@example.org for any queries you have about our returns policy. Please note that we are unable to extend our returns policy for individually commissioned pieces of jewellery, or rings made to a specific size or variation from the stock item, such as different gemstone, diamond or metal.>
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Get those marigolds out! Detergents are harmful to jewellery so it’s best to de-bling before you start those household chores.
Skinny dipping is the best advice when it comes to jewellery. Chlorine, salt water and fresh water will damage your precious gems and metals.
As you pop on your climbing boots, please pop off your rocks! It simply isn’t advisable to wear your precious metals and gemstones for outdoor pursuits or indoor DIY.
We know you love glamour, but please complete your beauty regime before you adorn yourself in Element jewellery. Perfume, hair spray, make-up and other beautifying products simply don’t mix well with jewellery. They can tarnish silver or cause gold, platinum and gemstones to lose their lustre.
Jewellery likes to be wrapped up safely in a soft cloth or acid-free tissue, and on its own, so that it doesn’t become scratched or damaged by other pieces.
When it’s ‘off duty’ Element jewellery loves to be cosseted in one of our very own stylish black boxes, or eco-friendly felt