Let's talk
Feedback from our customers is important to us – good and bad!
If you have any thoughts that you’d like to share with us about our silver or contemporary jewellery, our service or about Element Jewellery, please email info@elementjewellery.com or call 08707 607505.
Here are some of your comments.
Just to say how delighted I am with my wedding ring. I admit it was somewhat of a risk to commission such a significant piece of jewellery but your flexibility and interpretation of my design put me at ease from the start. I was so pleased to find a company that was supportive of recycling precious materials too. The level of service was exceptional and felt very personal - a true pleasure to deal with enthusiastic, friendly people. A big thank you to all.
Hi Caroline, yes she just arrived today and opened her presents and loved them!!! Thank you very much for all your help. Everything turned out just great. Looking forward to doing business with you again. Sincerely, Cathy Gronlund
It has just arrived!!!! Thank you so very much, I love it!!!!!! And I will definitely be buying more jewellery from you. Silver.....I love it!! Much classifier than gold I think! Have a really nice day Caroline, and thank you very much for all of your help!!
Niamh, Manchester
Just a lickle thank you to say 'ring received' and I could not resist opening it!!! It is FAB, I want one!!! I think there will be a few more commissions going on! My other daughter is Amethyst and I am ruby! I will let you know. But in the mean time a BIG thank you to Catherine, and it has been a delight to type and speak with you too.
Sue, nr. Tamworth
Thank you for the asymmetric ring which arrived safely a week ago! Been so busy I just haven't had the chance to send a message. It fits perfectly and is a great addition to the growing collection. Best regards,
Elaine, London
I just wanted to say a big thank-you for a pendant and a pair of earrings you sent to me recently. They were an 18th birthday present for my niece who was absolutely thrilled when she opened them. I really wanted to commend you on the quality of the jewellery, the speed with which they were sent and also the nice touch of putting in wrapping paper and ribbon. I will definitely buy from you again and will recommend your website to all my friends.
Ruth, London
Thanks you so much for the ring sizer. I used it to place my latest order which arrived this morning - it is absolutely perfect. Many Thanks
Melanie, Herts
Dear Element Company,
Got my shipment seven days right after I placed the order. Loved the piece. Future buys will
surely take place. Thanks.
Magdelena, US
Hi Caroline,
Thank-you for confirming the refund. It was a shame that the two products I returned where not what I was looking for, however the other products I ordered were all exceptional I was very impressed, and will be giving your details to friends and family. Thank you again.
Nicola, Brentford
Hi, I have just received an order today which I placed over the net on Monday 13 September, this was for Amber torpedo shape earrings on solid silver wire. Just to offer a bit of feedback really and to say how delighted I am with my purchase, it is always a bit of a worry when you order something you haven't seen but have paid for up front. No doubt I shall be visiting your web site again very soon!!
Gillian, Sheffield
Hi, I ordered the 'Coffee Bean' bracelet last week. Just to say a big thank you - the bracelet is lovely and my friend was delighted. Also it was absolutely beautifully gift wrapped, people were most impressed! I've ordered things over the internet before and can honestly say that your service is the best I have encountered! You were also really friendly and helpful when I called you with a query. I will certainly be ordering from Element again and have recommended you to loads of people, so stand by your phone and keep checking your e-mail!
Many thanks once again. Best regards
Stephanie, Newcastle-upon-Tyne
Hi, yes I was very impressed as the order arrived the next day, in less than 24hours which was most impressive. I loved the items I ordered and shall be ordering something else from you very soon. I like your website, it's very easy to navigate around. Thanks for taking the time to find out about my order, regards.
Angela, Notts.
Hi just wanted to say the confirmation came through and my purchase look fantastic! Thankyou for a very efficient service.
Chris, Somerset