Element Jewellery Guarantee
We’re happy to say that every piece of Element Jewellery is guaranteed for 3 months, from the date of the original purchase.
This means that Element guarantee to replace or repair your jewellery should there be a defect due to original workmanship within 3 months (or 12 months for items within our Wedding and Engagement category). We hope you understand that if you have accidentally or otherwise mishandled your jewellery, this guarantee does not apply.
Examples of defects due to original workmanship include:
Faulty catch, poor soldering, poorly set gemstones or diamonds, badly finished metal with sharp edges.
Examples of defects due to mishandling would include:
Snapped chain, damaged metal or gemstones due to contact with corrosive substances, scratches on the surface of metal, resin, leather or gemstones due to knocks or scrapes, lost pendant due to poorly fastened chain or choker.
Please be aware that the guarantee is for 3 months, regardless of how many times you have worn your Element jewellery. This is subject to the discretion of Element staff, and we would of course look at every case individually.
Jewellery care advice
We are more than happy to offer care advice about how to properly care for your Element jewellery, or how to wear your jewellery without worrying that it could undergo unintended damage. After all, our two greatest loves are our jewellery and our customers, and we won’t be happy unless you are!
Jewellery repair advice
If your Element jewellery is damaged outside of the terms of this guarantee and needs repairing, we will discuss any charges with you, and we promise to keep charges and timescales to a minimum.
Your Element jewellery might be in need of restoration or cleaning at some point during its life, and again, we are more than happy to provide advice and quotations for pieces that you feel are in need of some tender-loving-care!
Product Guarantees for Xen Watches